Net Promoter Score (NPS) is a mechanism that is used to evaluate the loyalty of a firm’s clients. It is seen an alternative to traditional research on client satisfaction. NPS is used by two thirds of Fortune 1000 companies as it correlates to revenue growth. NPS is used by companies, organizations and many other entities. An NPS can be as low as −100 (sub zero scores are called “detractors”) or as high as +100 (scores over zero are considered “promoters”). Different industries see varying NPS scores, but a positive NPS (greater than zero) is generally deemed good, a NPS of 50+ is deemed excellent, and scores over 70+ are exceptional.
Allterra Solar began surveying clients in early 2018 and we have been wowed by the results. While we pride ourselves on the quality product and service we offer, it is validating to hear feedback from the people who matter most: our clients. Below is the standard question we ask that generates our NPS.
What is Allterra’s NPS you ask? Allterra’s clients have given us a score of 93. We are thrilled by the response and while we are proud of the work we have done, the NPS is a constant reminder to do the best work we can do every day.
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